Privacy Policy

Who we are

This is the Privacy Policy for House Architects, relating to the website address: https://www.house-architects.co.uk. (the ‘website’.)

Our contact information:
house architects ltd
The Oaks
3 Village Road
Wirral
CH48 3JN
t: 0151 541 7267
m: 07498512836
www.house-architects.co.uk

What personal data we collect and why we collect it

Consultation & Survey Bookings

When you book a consultation or survey, we’ll ask you to provide information such as your name, contact information, property information and details of your plans. This information will be collected, processed and submitted via our online calendar, Calendly. Read the Calendly Privacy Policy. This information will be sent to us via email so that we may carry out our services for you, and will also be sent to our CRM, Mailchimp, so that we may send you emails related to your booking. Read the MailChimp Privacy Policy.

Contact forms

When you submit a form on our website, we’ll ask you to provide information such as your name & email address. This, along with your query, will be collected, processed and stored so that we may deal with your query. This data will be stored using our email & cloud storage provider, GSuite and our CRM and newsletter provider, MailChimp. Read the Google Cloud Privacy Policy.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Caching

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy here.

We use the “visitor action pixels” from Facebook Inc (“Facebook”) on our website. This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting this address. Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation.

Who we share your data with

Within our team

Members of our team have access to the information you provide us. For example, our team can access customer information like your name, email address, and property information. Our team members have access to this information to help process bookings and support you.

Zapier

In some cases, information is passed through Zapier, a software which moves information between web apps automatically. Read Zapier’s Privacy Policy.

Mailchimp

When booking with us, submitting a contact form or signing up to our mailing list, your data is stored on our MailChimp account.

Facebook & Google

As above under ‘Analytics,’ some of your data will be processed by Google and Facebook.

How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will retain your data for as long as is required by legislation, for tax and reporting purposes.

What rights you have over your data

If you have an account on this site, or have left comments, or booked a workshop or consultation with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.